Arrange the following decision outcomes under the Indian Consumer Protection Act, 1986 in a rising sequence of severity of offences.

A. Removal of defects

B. Impose cost on parties

C. Return of price paid

D. Discontinuation of unfair practices

E. Compensation to consumer

Choose the correct answer from the options given below

Question

Question

This question was previously asked in

UGC NET Paper 2: Commerce 4th March 2023 Shift 2

Answer 1

The correct answer is A, C, E, D, B.

Key Points

The correct sequence of decision outcomes under the Indian Consumer Protection Act, 1986 are as follows:

Removal of defects: This requires the seller or service provider to address and resolve any defects in the goods or services provided.
Return of price paid: If a product or service cannot be corrected or if the consumer is not satisfied with the product or service, a refund of the amount paid could be offered.
Compensation to consumer: If the consumer has suffered any kind of damage due to the negligence of the seller or service provider, compensation covering those damages can be demanded.
Discontinuation of unfair practices: If a seller or service provider is found guilty of unethical or unfair trade practices, they could be ordered to cease such activities.
Impose cost on parties: This could involve imposing a penalty or ordering the seller or service provider to pay for any litigation costs incurred by the consumer.